These Terms & Conditions govern all reservations, stays and services provided by Hotel The Noblemen. By making a reservation or staying at the Hotel, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
Definitions
”Hotel”, ”we”, ”our” or ”us” means Hotel The Noblemen, located at Leidsegracht 14, 1016 CK Amsterdam, The Netherlands.
”Guest”, ”you” or ”your” means the individual making the reservation and every person staying under that reservation.
”Booking” means any reservation for accommodation, facilities, services or products made directly with the Hotel or through a third party.
”Contract” means the legally binding agreement between the Guest and the Hotel, consisting of the reservation confirmation together with these Terms & Conditions.
”Website” means www.hotelthenoblemen.com and any other website owned or operated by Hotel The Noblemen.
”Arrival Date” means the scheduled date of check-in as stated in the reservation confirmation.
”Departure Date” means the scheduled check-out date as stated in the reservation confirmation.
”VAT” means Value Added Tax applicable under Dutch legislation.
”City Tax” means the tourist tax imposed by the Municipality of Amsterdam.
1. General
These Terms & Conditions apply to every reservation, stay and service provided by Hotel The Noblemen.
Dutch law governs these Terms & Conditions. If you are booking as a consumer from another country, any mandatory consumer rights granted under the laws of your country of residence remain unaffected where applicable.
Should any provision of these Terms & Conditions be declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The version of these Terms & Conditions applicable to your reservation is the version in force at the time your booking is confirmed.
Any failure by the Hotel to enforce any provision of these Terms & Conditions shall not constitute a waiver of its rights.
2. Bookings
A reservation becomes binding only after it has been confirmed by the Hotel and any required payment, deposit or credit card guarantee has been successfully provided.
The Hotel reserves the right to refuse or cancel any reservation where:
- payment cannot be authorised;
- fraudulent or misleading information has been supplied;
- the reservation has been made using false or stolen payment details;
- the reservation has been made for unlawful purposes;
- the reservation breaches these Terms & Conditions.
Reservations are personal and may not be sold, transferred or assigned without the prior written consent of the Hotel.
Guests may only occupy the room(s) for the number of occupants stated in the reservation. Additional overnight guests are only permitted after prior approval by the Hotel and may be subject to additional charges.
The Hotel reserves the right to refuse entry to any person who is not registered as part of the reservation.
3. Payments
The Hotel accepts the payment methods displayed on its website and at reception.
A valid credit card in the name of the primary guest must be presented upon arrival unless otherwise agreed in writing.
The Hotel reserves the right to pre-authorise or charge the credit card provided for:
- accommodation charges;
- applicable taxes;
- outstanding balances;
- security deposits;
- minibar purchases;
- damages;
- excessive cleaning;
- smoking or vaping violations;
- missing items;
- chargebacks;
- any other costs properly incurred under these Terms & Conditions.
For all reservations, the Hotel requires a refundable security deposit of €250 per reservation or another amount communicated prior to arrival.
Failure to provide a valid payment method or required security deposit may result in refusal of accommodation.
Unless otherwise stated, all outstanding balances must be settled before departure.
4. Rates and Taxes
All room rates are quoted in Euros.
Unless explicitly stated otherwise, room rates include VAT but exclude the Amsterdam City Tax.
City Tax is charged at the rate imposed by the Municipality of Amsterdam on the date of the Guest’s stay.
Breakfast is included only where expressly indicated in the reservation.
Additional services, minibar items, food and beverages or other purchases are charged separately unless included within the booked rate.
The Hotel reserves the right to correct obvious pricing or administrative errors before a reservation has been confirmed.
5. Cancellation and Amendments
Cancellation conditions depend upon the rate selected at the time of booking.
Requests for cancellation or amendment should be submitted in writing or through the same booking channel used to make the reservation.
Where refunds are due, they will generally be processed within fourteen (14) days using the original payment method.
The Hotel strongly recommends that Guests obtain adequate travel and cancellation insurance.
5.1 Flexible Rate
Flexible reservations may be cancelled or amended free of charge until 48 hours before the scheduled check-in time on the Arrival Date.
Reservations cancelled within 48 hours of arrival, or in the event of a no-show, will be charged the full accommodation value of the reservation.
5.2 Non-refundable Rate
Reservations made under a non-refundable rate are fully prepaid at the time of booking.
These reservations cannot be cancelled, amended or refunded after booking, except where required by applicable law.
Where the reservation has been made through a travel agent or online travel agency, all requests relating to cancellation or amendment must be made directly through that booking provider.
6. No-Show policy
A reservation will be considered a no-show if the Guest fails to check in on the scheduled Arrival Date and the Hotel has not received prior notice of a delayed arrival.
The Hotel will make reasonable efforts to contact the Guest using the contact details provided with the reservation. If no communication is received within 24 hours of the scheduled check-in time, the Hotel reserves the right to release the reservation.
Once released, the room may be resold without further notice.
Where applicable under the booked rate, the full accommodation amount will remain payable and is non-refundable.
Guests who expect to arrive late are requested to notify the Hotel as soon as possible to prevent cancellation of their reservation.
7. Check-In, Check-Out and Identification
To ensure the safety and security of our guests and to comply with applicable legislation, all guests aged 16 years or older must present a valid government-issued photo identification upon check-in. The Hotel may also require the primary guest to present the credit or debit card used to secure or pay for the reservation.
The Hotel reserves the right to refuse accommodation where satisfactory identification, a valid payment method or the required booking confirmation cannot be provided.
Standard check-in is available from 15:00 on the scheduled Arrival Date. While we will make every effort to accommodate requests for early check-in, this cannot be guaranteed and may be subject to an additional charge.
Check-out is no later than 11:00 on the scheduled Departure Date. Late check-out is subject to availability and may incur additional charges. Guests who remain in their room beyond the agreed check-out time without prior approval may be charged an additional night’s accommodation.
8. Early Departure
Should you decide to depart earlier than your confirmed Departure Date, we kindly request that you notify Reception no later than 15:00 on the day before your intended departure.
Depending on the rate booked, charges may apply for unused nights in accordance with the applicable cancellation policy. Early departure does not automatically entitle the Guest to a refund.
9. Accessibility
Hotel The Noblemen occupies a historic canal house that is protected as a national monument.
Due to the architectural characteristics of the building, the Hotel does not have an elevator and is unfortunately not wheelchair accessible. Guests should also be aware that stairs throughout the property are steep and may not be suitable for individuals with reduced mobility.
Guests requiring additional information regarding accessibility are encouraged to contact the Hotel prior to making a reservation.
10. Guest Conduct
Guests are expected to conduct themselves respectfully and responsibly throughout their stay, with consideration for fellow guests, neighbouring properties, Hotel employees and the historic nature of the building.
The Hotel reserves the right to refuse accommodation, refuse service or immediately terminate a Guest’s stay without refund where, in the reasonable opinion of the Hotel, a Guest or any member of their party:
- breaches these Terms & Conditions;
- engages in illegal or criminal activity;
- behaves in a violent, threatening, abusive or discriminatory manner;
- causes excessive noise or disturbance;
- damages or attempts to damage Hotel property;
- compromises the safety, security or comfort of other guests or employees;
- refuses to comply with reasonable instructions issued by Hotel staff.
Where removal from the Hotel is necessary, the Guest remains liable for all outstanding accommodation charges and any additional costs, losses or damages incurred by the Hotel.
11. Adults-Only Policy
Hotel The Noblemen is an adults-only boutique hotel designed to provide a peaceful, refined and relaxing environment for its guests. To preserve this atmosphere, the Hotel welcomes guests aged 16 years and older only.
By making a reservation, the primary guest confirms that all persons included in the booking are at least 16 years of age at the time of arrival.
All guests may be required to present valid government-issued photo identification upon check-in to verify their age and identity.
Guests are responsible for providing accurate information regarding the number and age of all occupants. Should a guest arrive with anyone under the age of 16, the Hotel reserves the right to refuse accommodation or cancel the reservation in accordance with the applicable cancellation policy. Any resulting costs remain the responsibility of the Guest.
This policy is communicated throughout the reservation process and forms an essential condition of every booking.
12. Visitors and Maximum Occupancy
Only registered guests named on the reservation are permitted to occupy guest rooms overnight.
Visitors are only permitted with the prior consent of the Hotel and must leave the premises upon request by Hotel staff.
The maximum occupancy of 2 persons per room may not be exceeded at any time.
The Hotel reserves the right to refuse entry to additional visitors or require unregistered persons to leave the premises immediately.
Rooms may not be used for parties, gatherings, commercial activities, photography sessions, filming, interviews, events or any other purpose other than temporary accommodation without the Hotel’s prior written consent.
13. Non-Smoking, Drugs and Illegal Activities
Hotel The Noblemen is committed to providing a safe, clean and comfortable environment for all guests. Smoking and the use of tobacco products, electronic cigarettes (e-cigarettes), vaping devices, heated tobacco products, and any similar smoking or inhalation devices are strictly prohibited throughout the entire hotel property, including all guest rooms, bathrooms, hallways, staircases, common areas, wellness facilities, the entrance, courtyard and garden.
The possession, use, consumption, cultivation, sale, distribution or storage of illegal drugs, narcotics or controlled substances is strictly prohibited anywhere on the hotel premises, regardless of any local policies regarding personal use. The Hotel reserves the right to refuse accommodation, immediately terminate a guest’s stay without refund, notify the appropriate authorities where required or deemed appropriate, and recover any costs or damages resulting from a breach of this policy.
Guests are also prohibited from engaging in any illegal, dangerous, abusive or disruptive behaviour on the hotel premises. This includes, but is not limited to, violence or threats of violence, harassment, vandalism, theft, possession of weapons, prostitution, human trafficking, money laundering, fraud, criminal activity, or any conduct that compromises the safety, comfort or wellbeing of other guests, staff or the Hotel.
Smoking or vaping anywhere on the hotel property will result in a minimum cleaning and recovery fee of €250, in addition to any further costs incurred by the Hotel for specialist cleaning, repairs, replacement of damaged items, fire alarm activation, loss of revenue due to rooms being taken out of service, or any other consequential damages. Guests are liable for all costs arising from a breach of this policy.
14. Right of Entry
To protect the safety, security and wellbeing of our guests and employees, the Hotel reserves the right to enter any guest room, with or without prior notice, where reasonably necessary.
This includes, but is not limited to:
- housekeeping and cleaning;
- maintenance or repairs;
- emergencies;
- concerns regarding the safety or welfare of guests;
- suspected breaches of these Terms & Conditions;
- suspected illegal activity;
- prevention of damage to Hotel property.
Except in emergencies or where immediate action is required, the Hotel will make reasonable efforts to respect the Guest’s privacy when entering an occupied room.
15. Pets
Pets are not permitted anywhere on Hotel property.
Certified assistance dogs are welcome in accordance with applicable legislation. Guests travelling with an assistance dog are kindly requested to inform the Hotel before arrival to ensure appropriate arrangements can be made.
Guests remain responsible for any damage or additional cleaning costs caused by an assistance dog.
16. Parking
Hotel The Noblemen does not provide private parking facilities.
Limited public parking may be available in the surrounding area, subject to the regulations and availability established by the Municipality of Amsterdam.
The Hotel is pleased to provide recommendations for nearby public parking garages upon request but accepts no responsibility for the availability, pricing or security of third-party parking facilities.
17. Liability
Nothing in these Terms & Conditions excludes or limits the Hotel’s liability where such limitation or exclusion is prohibited by applicable law.
Subject to the foregoing, the Hotel shall not be liable for the loss, theft or damage of money, jewellery, valuables, luggage or other personal belongings unless such loss or damage results directly from the negligence or wilful misconduct of the Hotel.
Guest rooms are equipped with an in-room safe for the storage of valuables. Guests are strongly encouraged to make use of this facility.
The Hotel shall not be liable for indirect or consequential loss, loss of profit, loss of enjoyment or any other financial loss arising from a reservation or stay, except where liability cannot legally be excluded.
The Guest remains responsible for their own property at all times.
18. Damage to Hotel Property
Guests are expected to treat the Hotel, its furnishings, artwork, equipment and facilities with due care and respect throughout their stay.
The Guest is responsible and liable for any loss, damage or excessive cleaning required as a result of their own actions or the actions of any member of their party or invited visitors, whether caused intentionally, recklessly or negligently.
The Hotel reserves the right to charge the Guest for the reasonable cost of repairing or replacing damaged or missing property, restoring the room or public areas to their original condition, specialist cleaning, and any consequential losses, including loss of revenue where a room or facility cannot be sold due to the damage.
Should the cost of repair or replacement exceed any security deposit held by the Hotel, the Guest remains responsible for paying the outstanding balance.
Where damage constitutes a criminal offence, the Hotel reserves the right to report the matter to the appropriate authorities.
19. Force Majeure
Hotel The Noblemen is not liable neither obliged to pay any compensation for our failure to provide services contracted due to circumstances beyond our control such as natural disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic events, circumstances or emergencies, making it impossible, illegal or preventing guests from staying in our hotels.
20. Fire Safety
The safety of our guests and employees is of paramount importance.
Guests must comply with all fire safety instructions issued by the Hotel and must not tamper with smoke detectors, fire alarms, fire extinguishers, emergency exits or any other safety equipment.
It is strictly prohibited to disable, cover or interfere with smoke detectors or other fire detection systems.
Any costs resulting from the unnecessary activation of the fire alarm due to Guest negligence or misconduct may be charged to the Guest, including emergency service call-out charges where permitted by law.
21. Housekeeping and Maintenance
Guest rooms are serviced daily unless otherwise requested.
The Hotel reserves the right to temporarily withdraw or restrict access to facilities, amenities or services where maintenance, repairs, health and safety considerations or circumstances beyond its control make this necessary.
Whilst every effort will be made to minimise inconvenience, such temporary interruptions shall not automatically entitle the Guest to compensation or a refund.
22. Wi-Fi
Complimentary wireless internet access is available throughout the Hotel.
Although the Hotel endeavours to provide a reliable internet connection, uninterrupted, secure or error-free access cannot be guaranteed.
Guests are responsible for ensuring that their use of the Hotel’s internet services complies with all applicable laws and regulations.
The Hotel’s internet services may not be used for unlawful, fraudulent, offensive, abusive or otherwise inappropriate activities, including the downloading or distribution of illegal content, unauthorised access to computer systems or infringement of intellectual property rights.
The Hotel accepts no responsibility for any loss of data, security breaches, viruses or other damages arising from the use of its internet services.
23. Privacy
The Hotel processes personal data in accordance with the applicable provisions of the General Data Protection Regulation (GDPR) and Dutch privacy legislation.
Personal information is processed solely for purposes connected with reservations, guest services, legal obligations and the legitimate interests of the Hotel.
Further information regarding the collection, storage and processing of personal data can be found in our Privacy Policy and Cookie Policy, available on our website.
24. Lost and Found
Items found within the Hotel will be securely registered and retained for a maximum period of three (3) months, unless applicable legislation requires otherwise.
Guests who believe they have left an item behind should contact the Hotel as soon as reasonably possible.
Where requested, recovered items may be returned by courier or postal service at the Guest’s expense.
A handling fee of €15, in addition to all shipping and insurance costs, will apply to returned items.
The Hotel accepts no responsibility for items lost during shipment once they have been handed to the selected carrier.
Unclaimed items remaining after the retention period may be donated, recycled or otherwise disposed of at the Hotel’s discretion.
25. Links to third-party websites
The Hotel may provide information about, or links to, third-party websites, products or services solely for the convenience of Guests.
The inclusion of such information does not constitute an endorsement, recommendation or guarantee by the Hotel.
The Hotel accepts no responsibility or liability for the availability, accuracy, content, products, services or privacy practices of third-party providers or websites.
Any use of third-party services is entirely at the Guest’s own risk and subject to the terms and conditions of the relevant provider.
26. Complaints
The Hotel is committed to providing an exceptional guest experience.
Should any issue arise during your stay, Guests are encouraged to notify Reception immediately, allowing the Hotel a reasonable opportunity to investigate and resolve the matter.
Complaints submitted only after departure may limit the Hotel’s ability to investigate the circumstances and provide an appropriate resolution.
Nothing in this Article affects any statutory rights available to consumers under applicable law.
27. Entire Agreement
These Terms & Conditions, together with the reservation confirmation and any documents expressly incorporated by reference, constitute the entire agreement between the Guest and the Hotel relating to the reservation and stay.
No oral statements, representations or promises shall form part of the agreement unless confirmed in writing by the Hotel.
28. Severability
Should any provision of these Terms & Conditions be held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
29. Amendments
The Hotel reserves the right to amend these Terms & Conditions from time to time.
Any amendments shall apply only to reservations confirmed after the revised Terms & Conditions have been published on the Hotel’s website and shall not affect reservations already confirmed, unless required by applicable law.
30. Contact Information
For any questions regarding these Terms & Conditions or your reservation, please contact:
Hotel The Noblemen
Leidsegracht 14
1016 CK Amsterdam
The Netherlands
E: info@hotelthenoblemen.com
T: +31 (0)20 261 4195